Corvergys Corporation will create 1,000 jobs in Jamaica with the opening of a newly developed call center in Montego Bay.
“We believe this center will benefit not only Jamaicans with attractive jobs, but also our clients with a new option for near-shore, agent-assisted English-speaking customer service, including traditional phone, email and chat support,” said Andrea Ayers, president of downtown Cincinnati-based Convergys’ customer management business, in a press release.
Jamaica has long been a popular nearshore call center spot, with the largest English speaking population in the Caribbean. And while call centers might not be the first thing that comes to mind when you hear of Montego Bay, the tropical vacation spot is the home of most of Jamaica's 30 plus call center operations. This is due in part to Montego Bay offering one of three of Jamaica's Free Zones, areas where Jamaica offers tax incentives, recruitment and training, and discounted lease and realty agreements.
Convergys offers outsourced customer service centers serving industries such as financial services, pharmaceuticals, and e-commerce, and will offer
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